Customer Success Manager
$60,000 base + commission
MediaMaxxing is a fast-growing SaaS connecting brands with top-tier creators through performance-based UGC campaigns. We're looking for a Customer Success Manager to be the main point of contact for our creator network and ensure every campaign runs smoothly.
What You'll Own
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Creator Onboarding: Guide new creators through the platform, set expectations, and get them producing content fast.
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Campaign Coordination: Manage briefings, deadlines, and deliverable tracking across dozens of active campaigns simultaneously.
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Relationship Management: Be the go-to person for top-tier creators - handle performance feedback, payout inquiries, and content revisions.
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Quality Assurance: Review submissions for brand compliance, flag issues early, and keep both creators and internal teams aligned.
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Creator Advocacy: Surface creator feedback to product and ops teams to improve the platform experience.
Who You Are
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1-2 years of experience in customer success, account management, or creator/influencer relations
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Excellent communicator who can handle multiple conversations at once without dropping the ball
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Extremely organized - you thrive managing dozens of moving pieces under pressure
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You genuinely care about the creator experience and go the extra mile to unblock people
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Comfortable working async, fast-paced, and owning your workflow end to end
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Bonus: Understanding of UGC, shortform content, or the creator economy is a strong plus
Compensation & Benefits
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$60,000 base salary + commission
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Fully remote, async-friendly team
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Clear promotion path as the creator network scales
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Direct exposure to top-tier creators, brands, and operators
Key Skills
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