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Customer Success Manager

Remote·Junior
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$60,000 base + commission

MediaMaxxing is a fast-growing SaaS connecting brands with top-tier creators through performance-based UGC campaigns. We're looking for a Customer Success Manager to be the main point of contact for our creator network and ensure every campaign runs smoothly.

What You'll Own

  • Creator Onboarding: Guide new creators through the platform, set expectations, and get them producing content fast.
  • Campaign Coordination: Manage briefings, deadlines, and deliverable tracking across dozens of active campaigns simultaneously.
  • Relationship Management: Be the go-to person for top-tier creators - handle performance feedback, payout inquiries, and content revisions.
  • Quality Assurance: Review submissions for brand compliance, flag issues early, and keep both creators and internal teams aligned.
  • Creator Advocacy: Surface creator feedback to product and ops teams to improve the platform experience.

Who You Are

  • 1-2 years of experience in customer success, account management, or creator/influencer relations
  • Excellent communicator who can handle multiple conversations at once without dropping the ball
  • Extremely organized - you thrive managing dozens of moving pieces under pressure
  • You genuinely care about the creator experience and go the extra mile to unblock people
  • Comfortable working async, fast-paced, and owning your workflow end to end
  • Bonus: Understanding of UGC, shortform content, or the creator economy is a strong plus

Compensation & Benefits

  • $60,000 base salary + commission
  • Fully remote, async-friendly team
  • Clear promotion path as the creator network scales
  • Direct exposure to top-tier creators, brands, and operators

Key Skills

Account ManagementOnboardingRetention StrategyData AnalysisCustomer Advocacy

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