Client Success Manager – Brand Growth & Retention (UGC Campaigns)
About the Role
MediaMaxxing is a fast-growing SaaS at the intersection of creator-led content and B2B brand partnerships. Our mission is to connect brands with top-tier creators through structured, conversion-focused UGC campaigns, paid only when results are delivered. Our model combines the scale of a marketplace with the accountability of performance marketing, giving brands a repeatable way to acquire customers and creators a reliable way to monetize. Every campaign runs through proprietary systems that manage attribution, creative delivery, and campaign logic, built to support high-volume execution with minimal operational overhead.
We’re building systems that fuel hundreds of campaigns across emerging brands, and we’re looking for a sharp, driven Client Success Manager (CSM) to own brand relationships post-sale — ensuring smooth execution, retention, and expansion. You’ll be the primary point of contact for clients, translating performance into trust and growth.
What You’ll Be Doing
•Client Onboarding: Set expectations, walk clients through deliverables, and ensure a frictionless handoff from sales
•Campaign Oversight: Track briefs, creator timelines, and creative performance in collaboration with ops + content leads
•Retention & Upsell: Identify upsell opportunities, expand scope, and repackage wins into renewals
•Client Communication: Act as the point of contact for brand questions, requests, and performance feedback
•Reporting: Deliver lightweight reports on deliverables, ad performance, and next-step recommendations
Who You Are
•1–3 years of experience in client success, account management, or performance marketing
•Organized, proactive, and excellent with client-facing communication
•You know how to “speak marketing” — can hold your own in convos around CPMs, hook rates, creative testing, etc.
•Familiar with tools like Slack, GSheets, Notion, Airtable, and ClickUp
•Bonus: Experience working with UGC, creators, or performance media teams
Compensation
• $120K–$150K OTE ($85,000 Base + Retention & Upsell Bonus)
•Bonuses tied to client renewal rate and upsell volume
•Fully remote, async-friendly
•High-visibility role in a fast-moving, profitable startup
•Learn from both brand-side and creator-side operators
Why Join MediaMaxxing
•Real campaigns, real brands — not fluff retainers
•Tight-knit operator-led team
•You'll be the face of the brand post-sale — a critical position with lots of ownership
•Everything moves fast — no red tape, no pointless layers